Free Kindle The Joy Of Conflict Resolution: Transforming Victims, Villains And Heroes In The Workplace And At Home ebooks Download
The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the “drama triangle” of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.
File Size: 1578 KB
Print Length: 209 pages
Publisher: New Society Publishers (September 1, 2004)
Publication Date: September 1, 2004
Sold by: Digital Services LLC
Language: English
ASIN: B005V5TDNO
Text-to-Speech: Enabled
X-Ray: Not Enabled
Word Wise: Enabled
Lending: Not Enabled
Enhanced Typesetting: Enabled
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Entertaining read with some useful information and a simple model for change and resolution in some, mostly benign, environments. The basic positions described offer a functional insight for simplification of how to rethink our roles with others. While useful, the concept is oversimplified when individual intent is added as another variable. In a world of sunshine and roses where everyone operates from a basis of good will to others, it provides a useful insight for avoiding common relationship road bumps. For more ardent conflicts based on deeply held judgments, deception, long patterns of passive aggressive fears and anger this simple model is way outgunned.Over all, a good read and useful idea.If you read this book, be sure to read "I'm OK, You're OK" by Thomas Harris, as it will help add important new dimension to the concepts.These two books should be combined for at least 4 times the benefit.
The joy of conflict resolution? Conflict is something most of us either avoid or confront in unproductive ways. No wonder the result is anything but joyful. Thankfully there's a better way and this light-hearted and easy to read book shows us how. Gary Harper is a brilliant facilitator and mediator whose training sessions are as much fun as they are insightful. He brings these same qualities to his first publishing effort.The Joy of Conflict Resolution helps us to understand what lies beneath our own attitudes about conflict. It lets us step outside of the emotional grip of conflict and reassess our actions objectively. As a result, we are able employ solutions that meet our own needs and respect all involved. This is a must-read for anyone wanting to learn to navigate conflict and come to resolutions that are, well, positively joyful.
This book is a "must read" for those who want to stay working with the organization they are with but who are frustrated by inter-personal confrontations at work. In a gentle, often humorous manner, it provides explanations for what is happening, and why. Readers are encouraged to be introspective about their own triggers. Each chapter concludes with proven practical tips to use, such as "listen first" or "pause before you speak".My suggestion - read it, at your leisure. Whether you are a frustrated manager, a disgruntled employee, a parent looking for a different way of communicating with your teen or your spouse, an individual involved in a specific conflict, a mediator or a dispute resolution trainer, you will acquire at least one new insight that will make your life better.Deborah Lynn Zutter, June 10, 2005
This book does an excellent job of presenting sophisticatedideas in an accessible and practical way. There is a constantinterchange throughout between theory and practice. Early inthe book we are introduced to the employees of a fictitiousand often dysfunctional company, appropriately and humourouslynamed Turm-Oil. These characters then serve as the cornerstonefor exploring various conflicts and processes for theirresolution. I found this approach particularly effective, sincethe more these conflicts are revisited from different angles,and from the points of view and interests of the protagonists,the more understandable and resolvable they become. Althoughthe main examples of conflict resolution are drawn from thisorganizational group, the necessary skills and approaches areseen to be readily transferable to conflict within family groupsor any other social context. This is a book which manages tobe useful and instructive in a practical and entertaining way.I recommend it wholeheartedly.
This book reads like a novel or perhaps a good sitcom on people's workplaces. That is what sets it apart from other workplace conflict resolution books. It applies the conflict resolution skills and concepts in a humourous way in a workplace setting with characters, dialogue and clear explanations. A easy way to learn. This is the perfect book to recommend to beginners and would be a great book to make part of a course registration. Whatever, I enjoyed it.
Immensely readable! Eye-opening stuff written with humour. Easy to relate to, and to laugh at yourself. Also practical for learning better ways to deal with relationships we all have. As an educator, I wish there were more texts like this available that students will enjoy reading and really learn from. Highly recommended.
Part of my management consulting involves helping people develop an understanding of how and why conflict happens. This book is now required reading for all my clients as it lays out in an easy to read and entertaining way the fundamental understandings of how some people choose to see themselves in the world. Feedback I have received is that it is informative, funny, relevant and definately worth spending the time reading and rereading. And I agree. One leadership team has made it mandatory reading for the entire company. I think it is a must read and reread book.
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