Free Kindle Workplace Wars And How To End Them: Turning Personal Conflicts Into Productive Teamwork ebooks Download
Sometimes, it is personal. This book is for anybody who is affected by or involved in personal vendettas, animosities, or grudges that can make a workplace environment pure hell. For these situations, where people work together daily and depend on each other, but don't get along, ordinary conflict resolutions aren't enough. The problem needs to be unearthed at its root level and cured. This book shows exactly how to do that. Filled with many insightful scenarios and examples, the book explains how to: analyse the dispute and solve the real problem; educate those involved about the "internal blinders" that distort others' actions, words and gestures; encourage honesty and toleration of differences; use conflict as an opportunity for growth; make a conflict-solving system part of the company culture. Kenneth Kaye is the author of "Family Values".
Hardcover: 176 pages
Publisher: AMACOM (June 2, 1994)
Language: English
ISBN-10: 0814402151
ISBN-13: 978-0814402153
Product Dimensions: 9.4 x 6.4 x 0.8 inches
Shipping Weight: 13.9 ounces
Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)
Best Sellers Rank: #1,791,218 in Books (See Top 100 in Books) #53 in Books > Business & Money > Business Culture > Health & Stress #2338 in Books > Business & Money > Business Culture > Workplace Culture #5362 in Books > Business & Money > Business Culture > Motivation & Self-Improvement
Kenneth Kaye's background in therapy and counseling is evident throughout the book. He supplies us with good insights into why conflict exists and how to reframe conflict so that we seize the opportunity presented by conflict to examine how things are and create ways of doing things better. Throughout the book, he provides authentic examples of the types of conflicts present in work places and focuses the reader on learning how to present ideas and observations so that effective dialogue is established and participants are better able to assume responsibility for creating and maintaining effective relationships at work. The Appendix coaches readers on how to engage in "active listening," a skill that is essential for reducing conflict at work. Mr. Kaye helps the reader begin to focus on desired outcomes or goals rather than on difficult behaviors. A real strength of the book is the author's inclusion of various techniques for helping members of work groups examine difficult issues or behaviors such as "springing the finger trap" or using "unilateral disarmament." Anyone committed to being a change agent in his/her organization will use the information in this book just about every day and be tempted to carry it around in a purse or pocket. Mr. Kaye's ideas are equally useful for managing conflict in any group such as a family or sports team.
When my company's Database Administration resorted to hostage-taking in the "Toner Wars" of the late 90s, Kenneth Kaye's book provided the framework for a peaceful settlement which minimised collateral damage. Too late, sadly, for Anton from Human Resources, but his martyrdom will not be forgotten.
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