Free Kindle Call Center Fundamentals: Workforce Management ebooks Download
The second edition of this popular ebook contains updated information, better format, and answer keys to the activities. It also presents new chapters focusing on non- voice accounts and problem solving techniques to various problems in managing workforce._How to determine your agents per day and per hour?_Is getting 100% service level a good idea?_How can you improve your sales or collections with workforce management?
File Size: 1131 KB
Print Length: 58 pages
Publication Date: February 4, 2015
Sold by: Digital Services LLC
Language: English
ASIN: B00T8J1OTA
Text-to-Speech: Enabled
X-Ray: Not Enabled
Word Wise: Enabled
Lending: Not Enabled
Enhanced Typesetting: Enabled
Best Sellers Rank: #537,382 Paid in Kindle Store (See Top 100 Paid in Kindle Store) #41 in Kindle Store > Kindle eBooks > Business & Money > Management & Leadership > Outsourcing #69 in Books > Business & Money > Human Resources > Outsourcing #1571 in Kindle Store > Kindle Short Reads > 90 minutes (44-64 pages) > Business & Money
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