File Size: 1541 KB
Print Length: 352 pages
Publisher: William Morrow; 3rd ed. edition (May 13, 2014)
Publication Date: May 13, 2014
Sold by: HarperCollins Publishers
Language: English
ASIN: B00JJV4R2S
Text-to-Speech: Enabled
X-Ray: Not Enabled
Word Wise: Enabled
Lending: Not Enabled
Enhanced Typesetting: Not Enabled
Best Sellers Rank: #142,152 Paid in Kindle Store (See Top 100 Paid in Kindle Store) #29 in Kindle Store > Kindle eBooks > Business & Money > Business Life > Etiquette #34 in Kindle Store > Kindle eBooks > Reference > Etiquette #80 in Kindle Store > Kindle eBooks > Business & Money > Business Life > Ethics
" The Etiquette Advantage in Business, Third Edition: Personal Skills for Professional Success " should be a must read book for every professional in the United States. It is an excellent book.This "...third edition also brings added emphasis to the growth of digital communication and social networking. Texting, tweeting, blogging, LinkedIn, Facebook, and even Pinterest now can be used to build relationships or be abused and hurt relationships and even cost people their jobs..."At the beginning of the book the authors, Anna Post, Lizzie Post, Peter Post, and Daniel Post Senning, go through great length to describe the positiva and advantages of following the advice this book conveys."... A survey in 2000 revealed how serious the issue had become: more than 50 percent of workers had been treated rudely. As a result, 22 percent of them were decreasing their work effort and 12 percent were leaving their jobs because of it..."These are shocking numbers.The book covers the effects of every tiny details from not holding a woman's coat, over not washing the dishes in the company kitchen, to falsifying financials and lying about one's contribution to a project.Again, the numbers are shocking."...
Who better to instruct you on business etiquette than the family that is in the business of etiquette.The Emily Post Institute attempts to be straightforward with a touch of class. The cover jacket is a ho-hum beige, white and black with a little burgundy to spice things up to lukewarm. If you look under the jacket, you'll see that the gray near the spine is off-set by the dull brick red. What gives it the extra elegance is the gold lettering. Elegant but understated.Although Post attempts to be relative in today's new age of young upstarts making billion dollar businesses in technology, after working for two multinational companies, I'm torn between feeling this book it out of touch to feeling the management was out of touch.For instance, what about a company where the dress code seems to be shorts and T-shirts, where informal Friday has been extended to every day and silly string is considered an appropriate way of celebrating? So this may not apply to offices where everyone is armed with a rubber band gun and people compete at having the craziest personalized space.Of course, I should add that particular company had several problems that could have been resolved if the young men who started it had taken lessons from Emily Post such as understanding that OSHA regulations aren't just for middle-aged men and women.The first chapter neatly points these things out--not directly because Emily Post won't advise you on legal matters. Instead, they do identify a number of different types of unethical behavior according to the Ethics Resource Center National Business Ethics Survey from 2013. Ah yes. That Internet company should have paid attention here.
The bottom line is you can't go wrong following the Posts' advice 99% of the time. One percent of the time what you do comes down to experience and grit. Probably the best view of this book comes from understanding that armies train 99% of the time - AND that military leaders are followers themselves. Embracing the counsel in the book 99% of the time makes you more likely make good decisions in situations where doubts arise. Below are the bases for my review.There is no substitute for grit. Period. Only in government, second tier consultancies and major nonprofits can marginal performers expect to retire in the top material quintile by blindly following the advice in this book. As another reviewer pointed out, the Posts' advice is plain vanilla, which, fortunately for the overwhelming majority around the globe is incredibly good advice. People with a taste for tutti fruity need talent or other advantages, because when the final chapter is written in every culture, grit and excellent plain vanilla manners is the combination most likely to facilitate success for average performers.Over the years some frustrated employees claim they were "too polite" or "too deferential" for their own good. There was no reason then and is no reason now to doubt their word. Manners are about forms and norms. Some folks are above the mean, others are not. Keep in the back of your mind that good manners do not require taking the second seat to a competitor. Ever. Even under fire where the impulse can be strong. Accepting responsibility is as critical as manners to long term success.
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