Free Kindle Dealing With People You Can't Stand: How To Bring Out The Best In People At Their Worst ebooks Download
With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand." At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst. From this one-of-a-kind guide, you'll learn: * How to identify 10 bothersome behaviors, and deal successfully with each of them* How difficult people think, what they fear, and why they act the way they do.* How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs* How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people * How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more! Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.
Audio CD
Publisher: Macmillan Audio; Revised, Updated ed. edition (January 4, 2011)
Language: English
ISBN-10: 1427211744
ISBN-13: 978-1427211743
Product Dimensions: 5.3 x 0.8 x 5.8 inches
Shipping Weight: 4.8 ounces (View shipping rates and policies)
Average Customer Review: 4.3 out of 5 stars See all reviews (100 customer reviews)
Best Sellers Rank: #1,379,691 in Books (See Top 100 in Books) #131 in Books > Books on CD > Parenting & Families > Interpersonal Relations #1054 in Books > Self-Help > Communication & Social Skills #1476 in Books > Books on CD > Health, Mind & Body > Self Help
If you're a manager and have to deal with the day to day complaints and conflicts of a workplace, this is the best book I've read about it, without question.I'm a leadership consultant and my firm spends a lot of time mediating conflicts and facilitating meetings where I have to get people on the same page. I have formal training in negotation, and mediation, and all that other more formal stuff. And a lot of it works. But the question I get asked over and over again is "what do I do when the conflict doesn't justify outside assistance? What about the DAY TO DAY conflicts - one of my people refuses to bend her schedule, another won't come in on time, another won't try to work with a sister department, my boss won't give me the resources I need." Well, this is that book. It lays out a simple concept of conflict (other people see things differently from you and therefore act differently), and then does something that SO FEW of the other books do: it tells you exactly what to say and how to say it. I have had my fill of books which tell me to "be nice" or "work towards a compromise". My response is, I know that, but how do I DO that? How do I keep the other person from popping off at me? THIS BOOK does that. It's simple - exactly right for line managers with DAY to DAY conflicts.
I'm a felony probation officer. I deal with difficult people. I applied the clear techniques provided with an offender described for years as "a real nasty guy...." by previous probation officers. The technique worked immediately, the man expressed appreciation saying "You are the first person in your department who ever understood me...I'll do exactly what you told me to do." I could relate scores of other times these techniques have helped over the years. Rick & Rick's set of tapes is also extremely helpful. You won't be sorry you learned this stuff.
This is the finest book I've read on handling difficult people. As a training director for a large company, I've read many books on this subject, and trained interpersonal skills for years. This book is the CLEAREST, most practical book on the subject.The ten types of difficult people are now in my vocabulary, and help me instantly size up a situation so I can handle it better. The authors detail practical steps to take with each style, making it easier to increase your confidence in difficult situations.Most of all the authors encourage the reader to change his or her behavior, and the last chapter even offers the idea of the reader being a difficult person, in order to further reinforce the skills that this book teaches.A real winner, and a book that has helped my career and my sanity.
While I judge the title to be a bit dramatic the information in this book has had a profound, dramatic effect on my life. I have approached the subject matter from the perspective that I'm in control of my relationships, and I can choose my own reactions to someone else's behavior. My own pettiness, as well other poeple's, was dictating some of my behavior, my attitudes, and some decisions too (sometimes badly). Yes, I see myself in some of those 10 personality traits described in the book. I wanted to be free of that nonsense, as well learn ways to have a good relationship with most anyone. This book's value to me has been to help me rise above the daily situations I encounter by helping me see human personality in a structured way. So that I can deliberately behave, react, and interact with people in positive, productive ways. I've been able to find peace with personalities that I've despised. I've found helpful information on how to get along with people who I hadn't a clue otherwise. If you're curious about finding solutions to working with, living with or next door to, or just finding peaceful ways to be around difficult people I recommend this book. I thought so much of this book I sent a copy of this book to a peer. This isn't about short term solutions to heated situations (customer service). This is about building trust and solid foundations with people with whom you have a longer term relationship (longer than 3 to 10 minutes) of some nature. Best wishes.
I was giving a workshop for people who were starting or re-entering the workforce for a graduate program in mental health. I did extensive research in our extensive school library, including books and periodicals. This was, by far, the most useful source of information that I found. It would be useful for anyone from an entry level worker to a top executive. It identifies the 10 "most difficult" types of people, and gives clear, step-by-step strategies for dealing with them. It also gives general advice for better communications. The advice is profound, yet written so anyone can understand, with narrative examples of the difficult behaviors.My workshop was very successful, and I highly recommend this book.
This book has an excellent premise: the only way to deal with difficult people is to change the way you respond to them. Think about it. Do any of us ever do what we want to do all the time? Of course not. How many New Year's resolutions have we broken? Well, if we can't control our own behavior for our own good, how can we control someone else's especially when that person's obnoxious ways satisfies some perverse need? Some books on interpersonal conflict recommend that the reader resort to planning biting comebacks or simply ignoring the offending party. Rick and Rick offer more positive and healthier solutions (such as being more empathetic without being a punching bag) that if implemented will help the reader stay sane when under attack and eventually learn to stay above the fray.
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